Appointment Policy
To allow ample time for all scheduled patients, we operate by appointment only. We make a sincere attempt to see each client on time.
Because of the specialized services we offer, we cannot accomodate emergencies. Please establish a relationship with a conventional veterinary office near your home for routine conventional services. We recommend you have a phone number and location of an emergency veterinary hospital for assistance during emergencies or after regular office hours. If you are interested in establishing a relationship with one of our host hospitals, choose from our Platte County location, Animal Clinic of Boardwalk Square; or our Johnson County location, Mission Road Animal Clinic.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the reception area. If you have a pet with a known history of aggressive behavior toward people or other pets, please leave your pet in the car and check with our receptionist for specific instructions. We have outside entrances into each treatment room to facilitate a smooth flow of patients through the hospital.
Cancellation Policy
Alternative medicine is different than conventional medicine in many ways. It is more hands-on and more time consuming to do a thorough examination and to take a complete history. Due to the time-consuming nature of the work that we do, it is imperative that our doctor is able to devote undivided attention to each patient during their appointments. We make efforts every day to keep our practice running on time, and to avoid asking our clients to wait. We respect your time and we ask that you respect our time. Most doctors’ offices double or triple book their doctors in order to remain efficient in spite of scheduling issues. Our practice is not in a position to schedule in this manner. The number of patients we can book in a day is quite limited. We have adopted the following cancellation policy due to excessive numbers of cancelled appointments on our scheduled work days. We have tried to avoid being rigid or negative in any way, as it disrupts our own positive energy. It is with regret that we have had to establish this practice policy regarding cancellations and missed appointments. We ask for your understanding in this matter.
1. We require at least 24 hour notice to reschedule or cancel an appointment. If an appointment is cancelled with less than the 24 hour notice, or if you fail to show up, you will be charged for that appointment.
2. Frequent cancellations will result in your being required to pay in advance for an appointment scheduled at one of our treatment locations.
3. Late arrivals will result in the appointment time being shortened by the amount of time that they arrive late. You will be charged for the full appointment.
As a courtesy to our clients and in an effort to reduce the number of cancellations and missed appointments, we try to place reminder calls the day prior to the appointment. Failure to receive a reminder call does not negate the 24 hour cancellation policy.
Thank you very much for your cooperation and consideration. Linda Faris
We require full payment at the time services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
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